FREQUENTLY ASKED QUESTIONS

How do pre-orders work?


At the time you place your order you will be required to pay the full amount to secure your pre-ordered item. There will be a delay for all pre-order garments as they are made to order - this time period will be stated upon purchase and may differ between items.




PAYMENT METHODS


We Accept; Visa, Mastercard. Afterpay is also available at checkout.




Processing Time


Each garment is made to order. Please allow 7-14 business days for your order to be dispatched as your order is hand made with love and care.




How do I track my order?


You can track your order via our shipping confirmation email from your online AND.BEAR account. If you do not recieve your tracking details, please contact out team at orders@andbear.com.au




What do I do if I receive and incorrect or faulty item?


Please email us at orders@andbear.com.au with your order number and style you've incorrectley received. Once we receive your request we will ensure that the correct item is sent out to you.




Where are you based?


AND.BEAR is based in Melbourne and the Bellarine Peninsula, dividing our time between our two studios.